Terms & Conditions

Delivery

Orders will normally be despatched within 5 to 7 working days of confirmation and payment. This applies to UK mainland addresses only and as specified in the order. For the Highlands of Scotland, Northern Ireland and Isle of Man please ask us for a special quotation from our carriers. Delivery services are Monday to Friday between 9am and 6pm.
We can arrange delivery to your work address if this is more convenient for you to receive the wine and sign for safe delivery. Please check all goods at the time of delivery and sign the carrier’s delivery note. Breakages or missing bottles from cases delivered by carrier must be noted on the carrier’s delivery note and claims notified to us within 14 working days of delivery. Should a wine be damaged in delivery we will offer a replacement or full refund providing you notify us within 14 working days of delivery by telephone, post, fax or e-mail. If, on rare occasions, incorrect goods are delivered, we offer a refund or replacement of the incorrect items, on return of the bottle(s) in question. Once again notification of incorrect items must be given to us within 14 working days.

Cancelling Your Order

After orders have been despatched you may still cancel an order within 7 working days of receipt of goods. However we do reserve the right to charge an administration fee of £25 for all cancellations received after the initial 24-hour period from receipt. Please contact us by telephone and confirm by e-mail or in writing to:
John Green ( Director)
Bordeaux and Beyond Ltd.
36 York Road,
Wollaston, Northants ,
NN29 7SG
john@bordeauxetbeyond.co.uk   Tel. 01933 664262 or mobile 0776 9937004

The wine should be returned in the same condition in which it was supplied and of course the bottles unopened. A refund excluding return postage & packaging will be given. Cancellation refunds should reach customers within 30 days.

Our Prices

Bordeaux and Beyond is a UK based company. Our prices on this site include all UK duty and taxes and are quoted in pounds sterling. We try to keep our site up to date but reserve the right to revise prices quoted if our suppliers’ prices increase or taxes and duty change. We will inform you of any such revisions or corrections due to error or omission on the prices published and give you the opportunity to cancel or amend your order. 

All wines are offered subject to availability and remain the property of Bordeaux and Beyond until payment is received in full. All prices and terms set out on this site apply to sales and deliveries within the United Kingdom only.

 Privacy Policy (May 2018)

This privacy notice/policy sets out how Bordeaux and Beyond Ltd. uses and protects any personal information/data that you give to us when placing an order, using our website or subscribing to our occasional “Wine Matters” newsletters.

We aim to ensure that your privacy is protected by recording only minimal information to make deliveries and for keeping you advised of new wines on our list and special offers to existing customers. To this end we do not sell, lease or distribute your personal details to any outside company/third party for their mailing or marketing purposes.

Our policy has been reviewed and revised to be in line with the General Data Protection Regulation( GDPR) Directive in force from 23rd May 2018.

Under the GDPR regulations even small companies like us are deemed to be Data Controllers because we do need to record names, addresses for delivery and e mail contacts to arrange deliveries and our own marketing purposes. Under GDPR 2018 the “lawful basis ” for Bordeaux and Beyond to process the above personal data is that it is necessary for our legitimate interests in running a business, delivering our products and growing our business.

What we collect and why

Our website uses secure PayPal so we do not receive or store your credit card or bank details. We only collect and store your name & address for delivery and e mail address or telephone numbers for checking delivery arrangements and keeping in touch with regular customers. This personal data is collected from the forms completed on the website when placing an order or using the website shopping basket and if corresponding with us via e mail or telephone. The personal information (limited to name, address and e mail contact) is recorded for e mail marketing purposes and our data processor for website hosting and e-mails is Indigo Tree Digital Ltd. click the link to view their privacy policy.
Our website uses cookies to track the contents of your shopping cart and delivery address. We do not use cookies to generate advertising. By using our website you give your express permission for the use of cookies. If you do not wish to give your permission you should leave the site and we will be happy to take an order over the telephone or direct personal e mail. 

Your Rights

Under the 2018 GDPR directive you have the following rights:
i) to request access to information held about you, the purpose for which it is being used and, if it is disclosed to other parties to whom was it disclosed.
ii) the right to be informed in relation to automated decision making  and profilng
iii) the right to rectification and or the erasure of inaccurate information.
iv) the right to prevent/restrict data processing for direct marketing purposes.
v) the right to object to processing likely to cause distress or damage
vi) the right to “data portability” 

Remember, if you do not wish to receive e-mail or mail updates on wine matters and our seasonal offers or special deals, please tell us and we will remove you from our private mailing list or you may use the “unsubscribe” button on the newsletters. Please contact us if you have any queries or requests regarding this Privacy Notice.

John Green ( Director) at johng.bordeaux@btinternet.com
B
ordeaux and Beyond Ltd. Admin Office
36 York Road, Wollaston,
Northants NN29 7SG   Tel: 01933664262

Company Legal Information

Bordeaux and Beyond is a trading name of Bordeaux and Beyond Limited Registered in England and Wales  – Companies House number 06198882.
Registered Office : Thistle Down Barn, Holcot Lane, Sywell, Northants, NN6 0BG
VAT Registration 907119436
Alcohol Wholesalers Scheme ( AWRS) – Unique Reference Number : XBAW00000100359.